Tech Support/Body

Before Consulting the List Below - Common Solutions and Diagnostics

Whilst most problems seen here have very specific solutions, there are a few agnostic solutions that tend to work for most issues. Give these a try before proceeding to the list below.

Verifying Integrity of Game Files

A large portion of crashes and gameplay bugs can be fixed by verifying the integrity of the game files through Steam. This process validates the presence of all game files on-disk, and will prompt Steam to re-acquire any file that fails validation (i.e. is missing). This is especially useful after updates or file changes, where there is a chance that files may be deleted or become corrupt.

To validate your game files:

1. Right-click on Holdfast: Nations at War in your Steam library and select 'Properties'.
2. On the left side of the pop-up, select 'Local Files'
3. At the bottom, click 'Verify Integrity of Game Files'

Steam will perform the validation process. If Steam reports that any files have failed to validate, these files will automatically be re-downloaded again.

Checking Player log file and F2 Console

When diagnosing an issue, it is useful to check the game's error logging. Tech Support may also ask for these logs to help diagnose issues too.

All non-fatal error messages will be written to the in-game F2 console. At any point the game is launched, press F2 to open the console. Any errors are shown in red. Warnings are shown in yellow, but most times these are normal and can be ignored.

For game crashes, it is not always possible to access the F2 console. In these cases, the offending error will be logged in the Player.log file. Player logs files can be found by navigating to C:\Users\<yourusername>\AppData\LocalLow\Anvil Game Studio\Holdfast NaW on Windows. Inside is a file called 'Player', which records logs for the last game session. These logs are overwritten when a new game session is started.

For any queries, please react out to Tech Support in the official Holdfast Discord: discord.gg/holdfastgame.

Known Issues

Here's a list of known issues within the game which we're already aware of. You can rest assured that we're doing our best to solve them and please do get in touch with us if you ever face any issues whilst playing the game!

Known Issue 1 - Black Screen on Launch (Can Hear Music Playing)

If you launch the game and see a black screen but can still hear the music playing, you should try doing the following.

We're currently awaiting a permanent fix for this problem.

AMD Graphics Card (GPU)

Follow the below instructions:

1. Right click on your desktop and select ‘AMD Radeon Settings’.

   

2. Go to the ‘Display’ tab at the very bottom and underneath your display, locate ‘Scaling Mode’. You should then select ‘Preserve Aspect Ratio’ from the drop-down menu.

   

3. After that is done, you need to go to the ‘Gaming’ tab, locate ‘Holdfast: Nations At War’ and click on it.

   

4. Then make sure that you turn ‘Display Scaling’ to ‘Off’ from the drop-down menu.

   

NVIDIA Graphics Card (GPU)

Follow the below instructions:

1. Right click on your desktop and select ‘NVIDIA Control Panel’ from the drop-down menu.

   

2. Go to ‘Adjust desktop size and position’ from the menu to the left.

   

3. Select ‘No Scaling’ under ‘2. Apply the following settings:’ then make sure to click on the ‘Apply’ button.

   

Thread Reference (Steam Discussion)

Known Issue 2 - Razer Kraken Headsets Not Working

Razer Kraken headsets have a tendency of not working whilst in game. Players reported either not being able to hear any sound or various other issues with 3D VoIP.

Have a look at the instructions below for a possible fix.

Follow the below instructions:

1. Check if you have Razer Synapse installed on your system and if so, un-install the software.
2. Try launching the game again.

If the above doesn't work, try the following:

1. Download and install Razer Synapse from the link below.
   • Download Razer Synapse
2. Uninstall Razer Synapse.
3. Try launching the game again.

Known Issue 3 - Cannot Hear Others Or Speak Through VoIP (Opus.dll & Others)

If you are unable to hear others speaking through VoIP and an error stating that the ‘Opus.dll was not found’ is visible in the F2 console, you are more than likely missing a dependency that is required for the 3D VoIP to function.

You can also find other instructions that may help you solve issues with being unable to hear others or speak through VoIP.

Follow the below instructions:

1. Download and install the redistributable from the link below.
   • Download Redistributable
2. Try launching the game again.

If the above doesn't work, try the following:

1. Close Discord, Team Speak or any other voice chat software.
2. Try launching the game again.

Known Issue 4 - Crash To Desktop (Whilst Playing)

On certain occasions, the game might crash to the desktop which happens more so during a map change. Unfortunately, this is being caused by a bug within the Unity game engine.

We're currently awaiting a permanent fix for this problem. You can try doing the following:

Follow the below instructions:

1. Disable your anti-virus.
2. Uninstall or close other software that you're using to monitor performance or hardware (Riva Tuner, MSI Afterburner, etc.) whilst playing the game.
3. Set your graphics preset to 'Very Low' from the 'Game' options.
4. Close unnecessary programs running in the background (Internet Browsers & Other Software).
5. Disable XMP from your motherboard's BIOS settings.
6. Go to the location where Holdfast: Nations At War is installed (\Steam\steamapps\common\Holdfast Nations At War) > Delete the 'MonoBleedingEdge' folder > Go to Steam > Locate the game 'Holdfast: Nations At War' from your library > Press 'right-click' on the game > Go to 'Properties' > Local Files > Press the 'verify integrity of game files...' button > Restart Steam > Try launching the game again.
7. Set your CPU affinity for the game to Two Cores. You can do this by right-clicking on the 'Holdfast NaW.exe' process in your 'Task Manager', select 'Set Affinity' from the dropdown menu then select 'CPU 0' and 'CPU 1'.

   

If the above doesn't work, try the following:

1. Right click on 'Holdfast: Nations At War' in your Steam library > Select 'Properties' from the drop-down menu > Click on 'Set Launch Options' > Insert the following parameter: -force-feature-level-10-0
2. Try re-launching Holdfast: Nations At War again through Steam.

Known Issue 5 - Cannot See Servers In Lobby

If you cannot see servers in the lobby try doing the following.

Follow the below instructions:

1. Click on the 'Refresh' button that can be found to the bottom left of the server browser a few times.

If the above doesn't work, try the following:

1. Disable your anti-virus if applicable (AVG, Avast, Etc.)
2. Disable your firewall.
3. Disable your VPN if applicable (BullGuard, NordVPN, Express VPN, Etc.).
4. Reset your internet connection.
5. Log out then back in on Steam and try again.

If the above doesn't work, try the following:

If you disabled your VPN (or had it disabled already) for the previous step, try enabling it. Although Holdfast generally doesn't work with VPNs in most cases, in very rare cases this can work.

If the above doesn't work, try the following:

1. Launch the game then open the Lobby by clicking on 'Join Game' from the main menu.
2. Locate the 'Join Other Server' button to the bottom left.

   

3. Select an Official Server from the drop-down menu then click on the 'Connect' button.

   

If the above doesn't work, try the following:

1. Join a server through a friend on Steam by selecting 'Join Game' from the drop-down menu.

If the above doesn't work, try the following:

1. Try using a different internet connection if possible and see if servers appear in the lobby.

Known Issue 6 - Game Crashes On Launch or Stops Responding (Freezes)

If you’re facing issues with the game crashing on launch, you should first try to disable your anti-virus then pre-launch the game with the lowest graphical settings by following the below steps.

Follow the below instructions:

1. Update your GPU (Graphics Card) drivers.
   • We've had several cases of players experiencing crashes due to outdated drivers especially when the device is equipped with an Intel HD (Integrated) GPU.
     • Click here to download and update your Intel HD GPU driver.

If the above doesn't work, try the following:

1. Disable your anti-virus (BullGuard, Avast Etc.)
2. Disable XMP. This may cause severe system instability.
3. Open 'Run' and type in '%appdata%'. This will take you to the AppData folder.

   

4. Navigate to the 'LocalLow' folder > Then to the 'Anvil Game Studio' folder > And you'll eventually find the 'Holdfast NaW' folder.
5. In the 'Holdfast NaW' folder, open the 'HoldfastOptions' files using a text editor such as Notepad.
6. Find 'graphicsLevel', change the value there to '0' and